Shipping policy
Thank you for shopping with Sagaza Studio. We are committed to preparing and delivering your order safely and efficiently. Please review this Shipping Policy before completing your purchase.
Order Processing
Orders are processed after payment has been successfully received and verified. Orders are prepared during regular business days, excluding weekends and public holidays.
Processing times may be longer during holidays, promotional periods, product launches, or periods of high order volume. In the event of a significant delay, we may contact you using the information provided during checkout.
Shipping Methods
We work with trusted shipping carriers to deliver orders to our customers. Available shipping methods may vary depending on the delivery destination, product availability, package size, and other order-related factors.
Any available shipping options will be displayed during checkout.
Shipping Costs
Shipping charges, where applicable, are calculated and displayed at checkout before the order is completed.
Shipping costs may vary depending on the delivery address, package dimensions, order contents, and selected shipping method.
Delivery Estimates
Estimated delivery times may vary depending on the shipping destination, carrier, customs procedures, local delivery conditions, and other circumstances outside our control.
Delivery estimates are provided for informational purposes only and are not guaranteed.
Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing the relevant tracking information after the order has been dispatched.
Please allow some time for the carrier’s tracking system to update after receiving the shipment confirmation.
International Orders
International shipments may be subject to import duties, customs fees, taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these additional charges are not included in the product price or shipping cost and are the responsibility of the customer.
Customers are responsible for complying with the import requirements and regulations of their destination country.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Sagaza Studio is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has been shipped.
Delayed, Lost, or Damaged Shipments
Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.
If a shipment is significantly delayed, lost, or delivered in damaged condition, please contact us with your order details. We will review the matter and assist with the carrier’s investigation where reasonably possible.
Visible damage to the outer packaging should be photographed before the package is opened. Customers should also retain the packaging and affected products until the claim has been reviewed.
Returned or Undeliverable Packages
Packages returned because of an incorrect address, refused delivery, unsuccessful delivery attempts, unpaid customs charges, or failure to collect the shipment may be subject to additional shipping or handling costs.
Any applicable reshipment costs will be communicated to the customer before the order is shipped again.
Contact Information
For questions regarding shipping or an existing order, please contact us:
Sagaza Studio
Email: info@sagazastudio.us